Frequently Asked Questions
Yes and no. Most of the inflatables there will be a $125 delivery charge which includes delivery, set up and take down. There are some inflatables that will include free set up and delivery up to 40 miles from 30620 area code. You will see the delivery truck picture. If you are outside of our delivery area, after the first 40 miles a fee of $5.00 per mile will apply. If you have any questions please feel free to give the office a call.
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call if you have any questions.
No. We arrive early to set up so you get the entire rental time to play. We will deliver or you can pick up on Friday and we will pick up on Monday or you can drop it off on Monday. It depends on your check out selection. However for corporate, church, and school events please call.
That depends on how many rentals we have that day and if you select the pickup or delivery option. If you select the delivery option we deliver on Friday and pick up on Monday or deliver on Tuesday and pick up on Thursday but it depends on your date selection.
No. The jump should be clean when you get it. Rucker Family Amusement, LLC cleans and disinfects after every rental.
You would need to keep it plugged in while it is in use. Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 60 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. When it is not in use you may unplug it.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Debit and Credit Cards. If you chose to give a tip you may do this in cash, for this is the only time cash is used. If you are a corporate, church, or school event please call the office to discuss payment.
If the weather turns bad, there is no fee to cancel as long as you inform us before we set up. All monies that was paid will be saved as a rain check. The rain check will be available for credit within 1 year, in your name. Once we have set up, we have to pay our employees for their hard work and therefore we require full payment regardless of use. Note: If Rucker Family Amusement decides to cancel you will be given a full refund. Rucker Family Amusement reserves the right to cancel at any given time for any reason.
Yes all orders require a retainer. The retainer would depend on your total order. For example, an order of $299 or less requires a $50.00 retainer. Orders $300-$599 requires a $100.00 retainer. The retainer will be applied to your balance as you pay in full. If you cancel prior to your rental you will be given a rain check that is good for 1 year. If you select the pickup only option A Refundable $50.00 cleaning wavier will apply for all pick up inflatable items. This will be in addition to the rental price and will be returned once the inflatables have been inspected and returned clean.
We do not cancel any inflatables unless there is a national emergency. If you believe that you need to cancel for rain or any reason you have up 12pm two days prior to your party to cancel. At that time you will be issued a raincheck which you have up to one year to use. Once you have your new date you can call us to apply it once your new order is created. If we have already set up the inflatable and it rains then a raincheck will not be issued because the work has already been done. You are allowed to use your raincheck once per order. Any other questions about our rain policy please give us a call.
Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered which we require you to sign upon delivery.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.